Return Policy

WHAT can be returned?

All products are returnable IF the product is in the same condition as when purchased. This includes the product packaging.

WHEN do items need to be returned by?

No later than 15 days after purchase.

HOW do customers return items?

Contact us via email or by phone to obtain a RETURN AUTHORIZATION

WHERE do items need to be returned to?

After obtaining a RETURN AUTHORIZATION, product can be returned to: Primal Pacs 920 S Holgate St. #101 Seattle, WA 98134

SHIPPING for returns?

Customer is responsible for shipping charges for returns.

CREDIT for returns?

Your credit card will be refunded once the item is inspected and received LESS our 20% restock fee.

Product Packing Materials?

The product’s packing material must be in same condition as when received.